FREE SHIPPING on orders over $50 in the USA. (US Priority Mail or UPS Ground)
We ship via USPS or UPS shipping. You may choose at checkout.
International Shipping
Shipping outside the USA will have these options with prices at checkout:
- Priority Mail International: $25 FLAT RATE (Limited Tracking, 1-6 week Delivery)
- Global Express Guaranteed: $45 FLAT RATE (Global Tracking 3-5 Day Delivery)
- UPS Expedited: 2-5 Business Days - Delivery by end of day
- UPS Express: 1-3 Business Days - Delivery by 10:30 a.m. or 12:00 noon
- UPS Saver: 1-3 Business Days - Delivery by end of day
Global Express Guaranteed®
Global Express Guaranteed is our recommended international shipping service, with transportation and delivery by FedEx Express. It features date-certain delivery in 1-3 business days* to more than 190 countries. It also features Global Tracking to your door. The Priority Mail option can be very slow, up to 6 weeks delivery and while we've never lost one, it can take a long time.
International Lead Times:
On our $25 flat rate... We can not track it past leaving the US... Lead time varies greatly... But here's some feedback lead times we're getting from customers:
- Sta Marinha, Portugal - 7 Days
More Info:
Orders $1500 and over must choose Global Express, to minimize the risk of losing the package (though we've never lost one). But just in case.
Please allow additional processing time for payment verification, it usually ships the same day, may take a day or 2, but we take our time to verify credit card information and may need to contact you.
We do not accept returns for international orders, nor do we manage any international tax or VAT collections.
Warranty: While warranty issues are very rare with Kestrel Meters, it can happen. All orders shipped outside the US will be covered by the 5 year warranty, however they would be required to be shipped to Nielson Kellerman in Philadelphia, PA USA at your cost.
* To find a dealer in Australia, please visit www.nk.com.au/
**Please note: some exceptions apply to the flat rate shipping option, and we reserve the right to charge you over the $25 flat rate. This would only occur in rare circumstances when shipping to particular countries is very high or the order includes a multiple of calibration kits which can make the size much bigger. We won't charge you more without contacting you and getting approval, and its very rare. This would happen outside of the 190 counties served by Global Express. We haven't had this happen yet.
Returns
We are glad to accept domestic returns for 30 days from the purchase date for orders shipped to the USA. We do not accept any returns for International Shipments. Please mail your items via a trackable and insured method to:
KestrelMeters.com
1377 Maryland, Suite 200
Birmingham MI 48009
Please be sure to include your order number. All returns will be refunded to the method used for purchase. All returns must be in new condition, and include all items you received in your original order. Returns processing can take as long as 48 hours post receipt. Shipping fees are not refundable, unless we made an error in order processing.