FREE SHIPPING on orders over $50 in the USA. (USPS)
We ship via USPS or UPS shipping. You may choose at checkout.
Shipping outside the USA will have these options with prices at checkout:
- First Class Mail for $10 on orders under $50 (intended for battery kits & screen protectors)
- Priority Mail International: $29 FLAT RATE (Limited Tracking, 1-6 week Delivery)
- Global Express Guaranteed: $49 FLAT RATE (Global Tracking 3-5 Day Delivery)
- UPS Expedited: 2-5 Business Days - Delivery by end of day
- UPS Express: 1-3 Business Days - Delivery by 10:30 a.m. or 12:00 noon
- UPS Saver: 1-3 Business Days - Delivery by end of day
This is out least expensive option, but not always recommended. It leaves our facility and gets tracked as proof of shipment and its left the US. But beyond that, its really in the hands of your own country, customs, and your local mail service. Once we show it shipped, the responsibility of the shipment is in your hands. The US Post says 6 weeks, but that's not guaranteed by them or by KestrelMeters.com. We can't even guarantee it will get there! So, while we have not lost a package, we've had quite a few upset customers on the time it takes to get there. If you really want to know you'll get it and track it... Choose UPS at checkout.
Global Express Guaranteed®
Global Express Guaranteed is our recommended international shipping service, with transportation and delivery by FedEx Express. It features date-certain delivery in 1-3 business days* to more than 190 countries. It also features Global Tracking to your door. The Priority Mail option can be very slow, up to 6 weeks delivery and while we've never lost one, it can take a long time.
**Orders $1500 and over must choose Global Express, to minimize the risk of losing the package.
Ukraine: $49 Flat rate Global express of 1-3 business days.
Other Shipping Exceptions: $29 flat rate does not always apply. This would only occur in rare circumstances when shipping to particular countries is very high or the order includes a multiple of calibration kits which can make the size much bigger. We won't charge you more without contacting you and getting approval, and its very rare. This would happen outside of the 190 counties served by Global Express. We haven't had this happen yet.
WE DO NOT SHIP TO AUSTRALIA
Australia: To find a dealer, please visit www.KestrelMeters.com.au
Our Kestrel Units do NOT come with a C-Tick.... Warranty will not be
covered through the AU / NZ distributor and will not be their
Kestrel Units require a C-tick to enter Australia, like all electronics. Only units purchased from an Australian retailer/distributor can provide meters with a C-tick. You can not purchase these meters in the USA or anywhere else. If a meters is shipped to you from the USA, you risk the meter being destroyed at customs.
If you are in Australia and have a warranty issue, you will
need to go though the manufacturer, here in the USA, visit Nkhome.com
TAX: We do not manage any international tax or VAT collections.
Warranty: While warranty issues are very rare with Kestrel Meters, it can happen. All orders shipped outside the US will be covered by the 5 year warranty, however they would be required to be shipped to Nielson Kellerman in Philadelphia, PA USA at your cost.
International Shipping: All International shipments could be held for customs for any reason. Kestrelmeters.com will not be responsible for any lost or held shipments out of the United States.
NO Returns on International Orders!
30 Day return policy from orders shipping in the US from the purchase date. Please mail your items via a trackable and insured method to:
1377 Maryland, Suite 200
Birmingham MI 48009
Please include your order number with the return. All returns will be refunded to the method used for purchase. All returns must be in new condition, and include all items you received in your original order. Returns processing takes about a day post receipt. Shipping fees are not refundable, unless we made an error in order processing.